How to Know You’re Getting the Best Customer Service
Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest. What Exactly is an NPS? An NPS,...
5 Years Strong – Sharp Hyakuman Kai Award
Once again, for the fifth consecutive year, Stone’s Office Equipment in Richmond, VA has earned The Sharp Hyakuman Kai award. This award is given only to dealers that make outstanding achievements and who make major contributions to the success of Sharp Imaging and Information Company. Stone’s Office Equipment has been advocate of Sharp products for many years due to their quality, reliability, and efficiency. Sharp...
Stone’s Office Equipment Earns Respected Technology Industry Credential
For Immediate Release Stone’s Office Equipment Earns Respected Technology Industry Credential CompTIA Managed Print Services Trustmark™ signifies commitment to industry best practices, high level of customer service Richmond, Virginia / April 11, 2017 – Stone’s Office Equipment, a leader in office technology sales and service solutions, announced today it has received the CompTIA Managed Print Trustmark™, a respected industry...
BLI “Highly Recommends” Sharp Color Advanced and Essentials Series Document Systems
In today’s world, ratings and recommendations carry a lot of weight when considering new products. That’s why the ratings from Buyers Laboratory LLC (BLI), a worldwide leading independent evaluator of document imaging products, mean a lot when they are announced. A “Highly Recommended” rating is the highest mark a product can receive from BLI, and that is exactly what Sharp received for all ten of its Advanced and Essentials color...
Why Stone’s Was Named “Elite Dealer” Two Years In A Row (2015, 2016)
ENX Magazine is a national publication for the office technology and document imaging industries. They were founded in 1994 and today they deliver roughly 30,000 print magazines per month and around 12,000 weekly emails to their subscribers. As an authority in the industry, ENX Magazine celebrates companies that are excelling at business innovation and as leaders in their communities. In 2015, we were one of only 14 companies under $5...
Best-in-Class Customer Service
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Stone’s Office Equipment we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com The average N. American company has a Net Promoter Score® of 10. Some well-loved companies reach scores into the 70s and...
SOE Honors Trooper Dermyer
“Helping officers and families when they need it most” Here at Stone’s Office Equipment, we couldn’t agree more with this statement. This past Memorial Day Weekend, we were humbled to donate to the VSPA Emergency Relief Fund in honor of Trooper Dermyer. SOE donates stuffed elephants from the Jillian Fund (her favorite) to the VSPA The Virginia State Police Association general fund helps the Association...
SOE Supports The Jillian Fund
At Stone’s Office Equipment, we strive to be dedicated and involved in the local community. We kicked off Memorial Day weekend the right way, by supporting The Jillian Fund in honor of an inspirational woman, Jillian Gorman. Since its’ inception, The Jillian Fund has raised over $355,000 and provided financial assistance to numerous families. As a result, these families have had the opportunity to spend precious time...
Security & Vulnerability
I attended a Business Solution Summit hosted by Lexmark in Milwaukee, WI and was surprised by the stats given on data breaches within corporate America. It seems every time you listen to the radio, television or any news outlet, you hear about hackers, data breaches, cyber security, etc… In fact, every evening driving home I hear at least 3 commercials advertising “protecting your identity”. Never before has our country...
Why ENX Magazine Named Stone’s “Elite Dealer” For 2015
ENX Magazine is a national publication for the office technology and document imaging industries. They were founded in 1994 and today they deliver roughly 30,000 print magazines per month and around 12,000 weekly emails to their subscribers. As an authority in the industry, ENX Magazine celebrates companies that are excelling at business innovation and as leaders in their communities. For 2015, we were one of only 14 companies under...
