Best-in-Class Customer Service
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Stone’s Office Equipment we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com The average N. American company has a Net Promoter Score® of 10. Some well-loved companies reach scores into the 70s and...
SOE Honors Trooper Dermyer
“Helping officers and families when they need it most” Here at Stone’s Office Equipment, we couldn’t agree more with this statement. This past Memorial Day Weekend, we were humbled to donate to the VSPA Emergency Relief Fund in honor of Trooper Dermyer. SOE donates stuffed elephants from the Jillian Fund (her favorite) to the VSPA The Virginia State Police Association general fund helps the Association...
SOE Supports The Jillian Fund
At Stone’s Office Equipment, we strive to be dedicated and involved in the local community. We kicked off Memorial Day weekend the right way, by supporting The Jillian Fund in honor of an inspirational woman, Jillian Gorman. Since its’ inception, The Jillian Fund has raised over $355,000 and provided financial assistance to numerous families. As a result, these families have had the opportunity to spend precious time...
Save Money By Going Green With Printing
When you think of “going green” you probably think of efforts that decrease a company’s negative impact on the planet…and you’re right! There are many organizations and resources out there that promote change and encourage better working environments to keep our planet healthy. But, that’s not the only reason to go green with your office printing. Another wonderful benefit is that going green can save you money! Think...
Good Business Decision REI – For Everyone
Recently, outdoor giant retailer, REI announced they would close all their stores the day after Thanksgiving, including filling online orders. I enjoyed reading the statement from Jerry Stritzke, President & CEO when he says we’re a different kind of company… This speaks volumes to the culture and belief REI stands for; Black Friday is one of the busiest days of the retail calendar and to take zero orders so their...
Stone’s Office Equipment: Our Family Welcomes You
Stone’s Office Equipment was recently featured in Industry Analysts, Inc. as a family run and operated business. But, what makes working with a family-owned business so special? Think about it. Isn’t it a great feeling to be welcomed by familiar faces when you walk into a room? Whether the room is in your house or in your neighborhood store, that sense of acknowledgement and appreciation is priceless. And no business can make...
UCI Cycling and RVA – My Experience
I heard a lot of noise from the media and people on how this was going to be a big event. Then I heard a lot of noise from the media and people on how this was an absolute bust for the city; for the businesses and restaurants. I spoke to people who told me all about how they knew Richmond couldn’t pull off something like this; again, regurgitating what they heard from our local media. I asked them if they managed to make it down to...
